For Puff Bars' returns guidance

Should you need to discuss returns or replacements, don't hesitate to contact our order coordination team at: sales@puffbars.uk. Always reference your order number in any related communications.

If items arrive damaged, contact us immediately. We'll guide you on subsequent actions. Such products might qualify for a refund or replacement.

Please report any discrepancies or missing items within 3 days of receiving your order.

For any defective items, it's essential to inform us within the first 30 days after delivery. Regrettably, we can't process returns for issues reported post this timeframe.

Please provide detailed information, including relevant photos, before contacting us about a damaged or defective product. This expedites the resolution process.

If you reconsider and return your purchase, notify us within 30 days of receipt. We can process returns only for items in pristine, untouched condition. Return shipping charges will be borne by the buyer.

Should a returned item not match its original dispatched state, we can either decline the return or offer a partial refund after the damage assessment.

We extend a 90-day warranty on our products, excluding e-liquids, disposable vapes, CBD, and clearance items, exempt from warranty.

Defective or damaged items should be sent back for evaluation. We'll provide shipping labels for faulty goods. However, we can't cover return shipping for unintended orders or change-of-mind situations.

All returns should be directed to our discreet address. It's crucial to liaise with us before initiating any returns.

You'll bear responsibility for any damage inflicted on returned items due to inadequate packaging.

We strive for fairness and address any concerns you might have. Our primary objective is to ensure total customer satisfaction.

A heads-up: We discourage customers from rejecting products upon delivery. Refusing goods at the delivery point can complicate the return process, and we can't assure you that such returns will make their way back to us.